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Shipping and Returns

 

Orders

'Buy Now' or 'Make to order'?

'Buy now' piece are currently in stock and available for immediate shipping. For orders placed before midday we will endeavor to dispatch your the same day- subject to payment approval and availability.

Items which are sold out can be 'Made to order'. This process requires 4-6 weeks, from order to delivery.

Please Note: All 'made to order', 'custom' and 'bespoke' orders are Final Sale and not eligible for refund or return. 

Full details of our return policy and final sale items can be found in our terms and conditions.

Delivery

Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.

Please note the delivery times may vary depending on your location; please allow a longer delivery window for hard to reach locations.

All import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer. 

For international duty rates please contact your local customs department. 

Exchanges and Returns

We are sure you will love each and every piece of Diane Kordas jewellery, but if you would like to return your purchase please email us within 10 days of receiving your order at: customercare@dianekordasjewellery.com

Please include in the email:

Name
Order Number
Delivery address

A member of our team will be in touch with your Return Merchandise Authorization (RMA) number, to help you process your return. 

All items returned should have a Return Merchandise Authorization (RMA) number and unidentified returns may be returned to the sender.

Please Note: All 'made to order', 'custom' and 'bespoke' orders are Final Sale and not eligible for refund or return.

Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are the responsibility and we will endeavor to aid you with any required paperwork.

Full details of our return policy and final sale items can be found in our terms and conditions.

How to package your returns

We kindly ask that you return items in their original 'Diane Kordas' packaging. Diane Kordas reserves the right to charge a £5 packaging-restocking fee for branded packaging that is not retuned to us.

All of our jewellery is checked and packaged by hand in London, UK to ensure the highest standard.

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